GOLF FACILITIES OPERATION MANAGEMENT
Program Outline
Major: GLFO
Length: 2 Years
Delivery: 4 Semesters, plus 1 work term
Credential: Ontario College Diploma, Co-op
Effective: 2011-2012
Location: Barrie
Start: Fall
Description
This four semester program is designed to prepare graduates for employment in the Golf sector of the Hospitality industry. The Golf Facilities Operation Management program blends theoretical concepts taught in the classroom with practical learning opportunities gained through exposure to various golf facilities in North America. The first year of the program is a general introduction to the elements necessary to work within this highly competitive sector. Topics include Introduction to Golf, History and Rules, Golf Skills Improvement, Golf Equipment, Storage and Repair and Hospitality Industry Certifications. Industry specific courses in the second year including Golf Operations, Policies and Procedures, Introduction to Golf Facilities and Issues and Trends in Golf Operations prepare students for the positions they will fulfill when they enter the industry.
Career Opportunities
Georgian's Golf Facilities Operation Management Diploma takes into account the current industry trends and educational programs offered throughout Canada by introducing a program which prepares students for a competitive employment environment. The program will equip graduates with the necessary competencies to achieve employment in positions including but not limited to a Pro Shop Manager, Tournament Director or Golf Equipment Tech Representative.
Program Learning Outcomes
The graduate has reliably demonstrated the ability to:
- The graduate has reliably demonstrated the ability to
- select and apply appropriate and relevant practices necessary for the day-to-day maintenance of a golf operation;
- enhance relationships with facility stakeholders through the implementation of effective customer service strategies;
- identify and utilize principles of supervision necessary to assist with the effective execution of pro-shop operations and the organization of special events;
- contribute to the effective and efficient management of other golf operations including food and beverage operations by identifying and applying requisite skills;
- assess the impact of provincial, national, and/or global trends and events on golfing and recreation, in order to effectively contribute to the overall operational effectiveness and efficiency of the facility.
Practical Experience
Co-operative Education is a mandatory component of all Co-op programs at Georgian College; it has been designed as a process by which students integrate their academic education with paid work experience related to their program of study. This integration affects much more than simply earning a salary, including the adjustment to the work environment and the development of professionalism. It also reinforces skills and theory learned during academic semesters, develops professional contacts, job knowledge and career path, improves human relations and communication skills and promotes personal maturity and financial independence.
Students are requested to register, attend and participate in their scheduled co-operative education classes. These classes are scheduled for all first year students and are expected to be completed in order to proceed successfully to their first co-op work experience. To ensure students are eligible to proceed onto any co-op work experience students should refer to Promotional Status and Eligibility for Co-op as outlined in the College Calendar. Co-op policies and procedures can be located on our website: www.georgianc.on.ca/careers/for-students/
Georgian College follows the Co-operative Education guidelines set out by the Canadian Association for Co-operative Education (CAFCE) and Education at Work Ontario (EWO) by supporting the learning outcomes designed for the program specific graduate profile and curriculum as set out by the Ministry of Training, Colleges and Universities.
Program Progression
Sem 1 - Fall 2011
Sem 2 - Winter 2012
Work Tem 1 - Summer 2012
Sem 3 - Fall 2012
Sem 4 - Winter 2013
Admission Requirements
Applicants following the OSS curriculum must have an Ontario Secondary School Diploma (OSSD - 30 credits) or equivalent. OSS applicants must also have Grade 12 English (C) or (U) (ENG4C, ENG4U).
Applicants who are 19 years of age or over by the first day of classes, and who lack the academic entrance qualifications, may be considered for entrance to an appropriate post-secondary diploma or certificate program as mature applicants. Each applicant will be considered on an individual basis and acceptance will be determined by counselling, Communication Placement Assessment (CPA), previous post-secondary education and evaluation of experience. Some programs also have specific prerequisite requirements that must be met prior to admission. Mature applicants must meet all program specific prerequisites. Those applying as mature students and having no documentation of Grade 12 education must supply, if required, proof of age, such as a copy of an official birth certificate or driver's licence. Refer to Sections 2.5 and 2.6 of the Academic Calendar for further details.
Graduation Requirements
18 Mandatory Courses
2 Communications Courses
3 General Education Courses
1 Co-op Work Term
Graduation Eligibility
To graduate from this program, the passing weighted average for promotion through each semester, from year to year and to graduate is 60%. Additionally, a student must attain a minimum of 50% or a letter grade of P (Pass) or S (Satisfactory) in each course in each semester.
Mandatory
COMP1014 Computer Applications
COMP2029 Advanced Computer Golf Applications
FNCE1001 Understanding Accounting
GOLF1000 Introduction to Golf, History and Rules
GOLF1001 Golf Equipment, Storage and Repair
GOLF1002 Golf Skills Improvement
GOLF1003 Industry Relationships
GOLF2000 Turf, Renovation, Construction
GOLF2001 Fundamentals of Golf Swing
GOLF2002 Golf Operations, Policies and Procedures
GOLF2003 Introduction to Golf Facilities
GOLF2004 Issues and Trends in Golf Operations
GOLF3000 Corporate Golf Event Planning
MKTG1000 Introduction to Marketing
TOUR1004 Professional Customer Service
TOUR1007 Hospitality Industry Certifications
TOUR1008 Introduction to Hospitality Services
TOUR2001 Supervision in the Hospitality and Tourism Industry
The descriptions that follow provide brief outlines of the courses. Please note that some courses have prerequisite and/or corequisite requirements not shown here, that need to be met in order to enroll in the course. You will be advised of any requisite requirements during the registration process, or you can contact the academic area for further details.
Communications
COMM1001 Communications at Work
Plus one addition communications to be selected from College list
(Note: this is in addition to any mandatory communications listed for the program)
General Education
To be selected from College list
Co-op
COOP1009 Golf Co-op Work Term 1
COURSE DESCRIPTIONS
COMM1001 Communications at Work 42.0 Hours
Students develop their communication skills for the workplace. Using available technology, they research, write and edit work-related correspondence and short reports, individually and collaboratively. With audio-visual support, they prepare and deliver professional presentations that have vocational emphasis. In addition, students complete other communication tasks specific to their vocational areas.
COMP1014 Computer Applications 42.0 Hours
This course builds on previous Internet and word processing skills. Students will be introduced to spreadsheet software and an overview of golf course software. Students will use current software to produce a variety of documents relevant to their academic or personal needs.
COMP2029 Advanced Computer Golf Applications 42.0 Hours
It is strongly recommended that the student has previously taken COMP1014 (Computer Applications). Students will be introduced to advanced Internet functions, power point presentations, database management systems including a further examination into golf course software. Students will produce a variety of documents relevant to their academic needs for the golf course industry.
COOP1009 Golf Work Term 1 750.0 Hours
Co-op provides our students with valuable work experience which allows them to gain industry specific knowledge and explore a variety of golf career options while enrolled at Georgian. Some areas students will work in include, back shop, pro shop, organizing tournaments, junior camps and teaching. Co-op placements are paid and usually start in early April and continue until the Thanksgiving weekend. The one hour fall session, co-op class (CPHR 0001) supports the co-op process and students are strongly encouraged to attend and participate.
FNCE1001 Understanding Accounting 42.0 Hours
This introductory course is predicated on the need for non-financial personnel to understanding accounting and financial procedures necessary to operate a successful business. A general knowledge of the accounting cycle and its basic application to financial statements will be covered.
GOLF1000 Introduction to Golf, History and Rules 42.0 Hours
Using a seminar and guest speaker format, this course will provide students with an introduction to the variety of career opportunities that exist within the Golf Industry. We will also examine the origins of golf and the rules and etiquette that support the culture of the game and the industry.
GOLF1001 Golf Equipment, Storage and Repair 42.0 Hours
This course provides students with the information and skills necessary to successfully organize and administer a golf tournament. Students will also gain the skills and knowledge necessary to store, service and maintain golf clubs, bags, and power carts and perform basic repairs to golf clubs. The operational aspects of the driving range and its contribution to a successful backshop will be discussed.
GOLF1002 Golf Skills Improvement 42.0 Hours
Linking to other courses within the (2) year program, this course will allow students to apply their skills as they experience both individual and team-based competitive rounds. In this course, students can expect to experience medal play, match play, and other scoring formats. Students will have an opportunity to learn how performance in competition can be greatly enhanced by proper post-round evaluation used to direct future preparation. Finally, students will learn new techniques to improve their mental game on the course.
GOLF1003 Industry Relationships 42.0 Hours
Students will be exposed to a number of industry specialists who will present on the themes of employability skills, the importance of your professional network and future golf industry trends. As well, students are expected to identify an industry mentor and prepare a Self Learning Plan, which they will take forward into their respective golf careers. Students will also learn the importance and necessity of effective public relations and presentation skills.
GOLF2000 Turf, Renovation, Construction 42.0 Hours
This introductory course in turf management and golf course renovation/construction will provide the student with the skills and knowledge necessary to develop a master plan for turf grass management which will include the organization of maintenance projects, identifying required knowledge pertaining to irrigation, turf maintenance, equipment maintenance and environmental safety. As well, the student will be exposed to the fundamentals of golf course renovation and construction including factors affecting long term planning (site balance/cost balance), environmental sensitivities, historical preservation issues and existing themes, members' needs, a basic knowledge of permit requirements and construction machinery characteristics and the ongoing consultative process between turf managers, architects, course personnel and the end user.
GOLF2001 Fundamentals of Golf Swing 42.0 Hours
This course provides students with information on the biomechanical aspects and considerations of the golf swing. Students will be exposed to the physical principles of ball flight and the approach to perfect practice habits. Students will evaluate the appropriateness of contemporary training aids including video technology and mechanical devices.
GOLF2002 Golf Operations, Policies and Procedures 42.0 Hours
This course provides students with information necessary to prepare a policies and procedures manual specific to the Golf Shop. Staff scheduling, tee times, lessons, tournaments, leagues and merchandising will be discussed. Students will evaluate the contribution that the Golf Shop makes to the overall financial target of a golf facility.
GOLF2003 Introduction to Golf Facilities 84.0 Hours
Students will be exposed to various golf facilities and will have an opportunity to view and discuss every facet of a golf operation with facility senior managers. Students will also have the opportunity to improve on and off course skills in relation to game improvement This course will also examine all facets of a golf retail program and students will be required to profile several leading companies that distribute and manufacture goods.
GOLF2004 Issues and Trends in Golf Operations 42.0 Hours
This course is designed to introduce students to current issues and trends impacting the golf industry. Topics will include but will not be limited to social, legislative, environmental, governmental, economics and technological issues that impact the development and maintenance of a golf facility. Students will perform an in-depth study of current topics in golf operations.
GOLF3000 Corporate Golf Event Planning 42.0 Hours
This course will provide students with the information and skills necessary to plan and implement corporate golf/special events. Participants will learn how to organize and co-ordinate each phase of golf event planning and how to liaise with each department in the organization. Students will also gain an appreciation for the important financial contribution that successful corporate/special events make to an organization's overall fiscal health.
MKTG1000 Introduction to Marketing 42.0 Hours
This is an overview course with primary focus on marketing products and services to the ultimate consumer. Emphasis is placed on the basic marketing premise that customer needs must be satisfied in order to achieve company objectives. The student gains insight into the complex and interdependent variables involved in developing successful marketing strategies. The strategic marketing planning process is introduced, along with the specific concepts and principles involved in the four key components of the marketing plan - Product, Price, Distribution, and Promotion Strategies.
TOUR1004 Professional Customer Service 42.0 Hours
This course focuses on the importance of service delivery as demonstrated by the front line service provider. Topics will include the art of giving and receiving effective feedback and the importance of service quality standards and performance appraisals. An underlying theme is the effective use of communication skills including listening.
TOUR1007 Hospitality Industry Certifications 42.0 Hours
This area of study will give students the opportunity to participate in Workplace Hazardous Materials Information System (WHMIS) training as well as First Aid and Basic Rescuer (CPR) certification training. These certified courses have been recognized by the golf industry as being relevant to acquiring essential skills for the golf professional. This course will also introduce students to Defibrillator training, smart serve and Level 1 NCCP certification.
TOUR1008 Introduction to Hospitality Services 42.0 Hours
Currently being developed
TOUR2001 Supervision in the Hospitality and Tourism Industry 42.0 Hours
This course will provide students with the skills required to attract, select, hire and orient staff in a culturally diverse workplace. The student will also gain an understanding of the principles of building a team environment. Students will examine topics such as establishing a positive work climate, employee training, motivation, evaluation and discipline, and personal management skills including problem solving, ethical analysis, and organization.
Adults with significant life and work experience may receive credits toward a college certificate or diploma program through an assessment process.
More information about Prior Learning Assessment and Recognition (PLAR)
NOTE: Information contained in College documents respecting programs is correct at the time of publication. Academic content of programs and courses is revised on an ongoing basis to ensure relevance to changing educational objectives and employment market needs. The college reserves the right to add or delete programs, options, courses, timetables or campus locations subject to sufficient enrolment, and the availability of courses.
Last Update: July 28, 2011.