Are you:
- currently operating a call centre
- developing a call centre strategy, or
- employing staff who respond to customer needs
If yes, we can tailor a training plan that meets your specific requirements. Our experienced consultants and instructors will map out a high quality, custom-made course and deliver it at your location or ours.
Georgian College has been delivering customized training for call centres since 1998. Our curriculum provides interactive, motivating, results-oriented learning opportunities that stimulate both personal performance and business growth.
Courses include:
- Excellence in Customer Service
- Building Effective Listening Skills
- Monitoring, Analyzing, and Coaching
- Telecollections
- Contact Centre Sales Skills
- Coaching for Results
- Customer Service for Help Desk Professionals