The opportunities and need for growth and development within a supervisory role are vast, encompassing knowledge and skills related to personal and organizational leadership management, human relations, internal personal policies, government regulations, communications, goal-setting, problem solving, decision-making, team-building, coaching/counseling, conflict resolution, quality and productivity. Within each of these areas of skill and knowledge there are requirements for increasing levels of expertise depending on the accountability and scope within the individual and department roles.
Modules include
- BUSN 0111 – Module 1: The Supervisor’s Roles and Responsibilities
- BUSN 0112 - Module 2: Communicating Effectively
- BUSN 0113 – Module 3: Leading Effective Meetings
- BUSN 0114 – Module 4: Developing Effective Teams
- BUSN 0115 – Module 5: Coaching and Motivating
- BUSN 0131 – Module 6: Managing Conflict and Anger
- BUSN 0139 – Module 7: Leading a Multigenerational Workforce