Information Technology Services
The Information Technology Department at Georgian College provides the following services:
Student Support:
- Link to free anti-virus software: http://www.freebyte.com/antivirus/#scanners )
- Laptop registration
- Information Technology Acceptable Use Procedures
- Change PIN for Banner accounts
- Change passwords for network access, student e-mail, and Blackboard
- Provide temporary network access if problems with student accounts occur
- FAQ's and tutorial help files
- Login to Quest Password Manager
Faculty and Staff:
- Create Banner baseline accounts – pass on for security assignment to Banner support staff
- Change faculty and staff passwords and PINs for Banner web and baseline
- Create new user accounts for network access
- Change passwords for network access, e-mail and Blackboard for faculty and staff
- Give proxy to established role e-mail accounts
- Give access to shared drives – membership to network groups
- Reset disk space restrictions for network drive
- Setup temporary accounts for special events
- Suspend/delete network access
- Handle all incoming e-mail requests
- Troubleshoot computer software/hardware problems over the phone
- Capture/install printers with users over the phone
- Re-direct calls as appropriate from generic inquiries
- Direct user to install software from I:\ and/or NALs
- Create work-order tickets for computer problems to be assigned to 2nd line support or other sections of the IT department, including cable pulls for IT/Physical Resources
2nd Line Support (in person):
- Troubleshoot software and hardware computer problems for students, faculty and staff for Georgian College computers
- Warranty hardware replacements for all computers
- Setup and configure new computers for students, faculty and staff.
- Install new software
- Install and configure new network printers
Computer Administration:
- Create academic and administrative images for all computers at Georgian College
- License administration for all software purchased for Georgian College community
- Administration of computer leases and purchases for all college computers