Professional Customer Service

Professional Customer Service

TOUR 1004

This course focuses on the importance of quality service delivery, service excellence and appropriate service management strategies in the hospitality and tourism industry. Topics include an examination of techniques used in the industry and their application to corporate culture and enhancing customer satisfaction

Credits

3

Course Hours

42

Students registering for credit courses for the first time must declare a program at the point of registration. Declaring a program does not necessarily mean students must complete a program, individual courses may be taken for skill improvement and upgrading.

Contact parttimestudies@georgiancollege.ca or call 705.722.5149 for more information.